FAQs
Accor Plus is the most expansive travel, dining and lifestyle programme in Asia Pacific, which enables you to do more, in more incredible ways imaginable. Enjoy more destinations and styles at over 1,000 hotels, resorts and holiday apartments across 20 countries. Membership includes an extensive range of benefits including a complimentary night* at a participating hotel, accommodation and dining discounts, ALL – Accor Live Limitless Silver membership status, invitations to exclusive member experiences, exclusive partner offers and much more.
*The Stay Plus complimentary night is only included on certain membership types.
The following Accor hotel brands participate in the Accor Plus program:
Banyan Tree, Sofitel Legend, Fairmont, SO/, Sofitel, MGallery, Art Series, Mondrian, Pullman, Swissôtel, Angsana, Grand Mercure, Quay West, Peppers, The Sebel, Mantra, Cassia, Novotel, Mercure, BreakFree, Ibis, Ibis Styles and Ibis Budget.
Accor Plus benefits can be enjoyed at participating Accor hotels in the following destinations:
Australia, Cambodia, China, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Laos, Macau, Malaysia, Maldives, Mongolia, Myanmar, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.
Due to operational reasons e.g. restaurants are leased by a third party, some hotels and restaurants are unable to provide the full suite of Accor Plus benefits. A comprehensive list of exceptions can be found on the pages below:
New memberships take 2 business days to process. After processing has occurred, you will then receive a confirmation email which prompts you to activate your membership. You can then download the Accor hotels App, log in to your account and access your digital card.
Your Accor Plus membership is valid for 12 months until the final day of the month shown on the membership card.
To book your Stay Plus night follow the steps below:
1) Login on accorplus.com
2) Select a destination or a participating Accor hotel within Asia Pacific
3) Enter your preferred dates and fill in the other requested details
4) Select “Yes” in the Stay Plus drop-down menu
5) Click the Search or Book button
6) You will be redirected to the booking page where you can select your hotel and room of choice
The complimentary night is valid for a Standard Room however a higher room category may be available with an upgrade fee. The Stay Plus benefit is subject to allocation so not every available room is allocated for this purpose. If you’re looking to use your complimentary night on a weekend or during special event periods, be sure to book well in advance. You can book up to 12 months in advance however the check-in and check-out date must be during your membership period.
Members can book up to two rooms on membership rates, providing the member is staying in one of the rooms, and the dates of the second room are the same as the stay dates of the room occupied by the member.
The dining benefit is calculated based on how many people are dining. When one membership card is presented, the discounts are:
25% off – one member
50% off – one member with a guest
33% off – one member with two guests
25% off – one member with three guests
The membership card can be used for breakfast,lunch and dinner at participating hotel restaurants. In the Pacific only multiple membership cards may be presented to increase the discount for groups.
Present your physical or digital membership card upon entering a participating Accor hotel restaurant. When booking a restaurant on accorplus.com on the online restaurant booking site; Table Plus, for instant reservations. Make sure to login as a member to receive your dining benefits.
No, the Accor Plus membership is strictly for the member’s use only and is non-transferrable.
As an Accor Plus member, you are also a member of ALL – Accor Live Limitless, Accor’s global lifestyle loyalty programme. When you become an Accor Plus member, you will automatically qualify for a minimum of Elite Silver status and enjoy a bonus of 20 Status Nights.
If you are an existing member of ALL with Classic status, you will be upgraded to Silver status. If you are a Silver or Gold member of ALL, you will either be upgraded from Silver to Gold and from Gold to Platinum upon receiving the 20 Status Nights bonus, or retain your Silver or Gold status. If you are a Platinum or Diamond member of ALL, you will retain this status as an Accor Plus member.
To learn more about how your status works as an Accor Plus and ALL – Accor Live Limitless member, click here.
You can now enjoy a bonus of 20 Status Nights when you become an Accor Plus member. You will also automatically qualify for the 20 Status Nights bonus once every 12 months on each renewal of your Accor Plus membership.
The bonus of 20 Status Nights will be reflected in your account one (1) day after your effective joining Accor Plus membership subscription date. For renewing memberships, the 20 Status Nights will be reflected on the 1st day of your new membership year.
Your Accor Plus account may be suspended to prevent malicious activity from being carried out.
This can occur when your account gets accessed on a suspicious IP address, such as using a VPN or public WIFI while travelling.
While your account is suspended, you will not be able to:
- Use Rewards points to book a stay
- Register for points promotions and offers
- Renew your membership
You can still book a stay using your Members rate and enjoy your dining discount.
To reactivate all your benefits and ensure the security of your account, we request your assistance with the following:
1. Change your account password. Please login to accorplus.com and update your Profile
2. Email [email protected] to confirm that your password has been updated and attach an identity document showing your photo, name and address. This document will be deleted after processing your re-activation.