Extension FAQs - Accor Plus
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Accor Plus membership and Stay Plus benefit extension FAQs

Accor Plus membership and Stay Plus benefit extension

The impact of COVID-19 on our daily lives is daunting and has also affected our members’ opportunity to use and enjoy the benefits of their Accor Plus membership. To alleviate this, members 12-month Accor Plus membership will be automatically extended by an additional six (6) months.

All current membership benefits, including any unused Stay Plus complimentary nights, will also be extended by an additional six (6) months.

FAQs on the extension of Accor Plus membership and Stay Plus benefit due to the COVID-19 situation.

The membership extension is applicable to all current Accor Plus members, provided your membership is still valid as at April 2020. Memberships given to members by a third party corporation may be exempt.

Eligible Accor Plus members will have their 12-month memberships extended for a maximum of six (6) months from their membership expiry date, for example:

  • Membership expires 31 May 2020, membership will now be valid through until 30 November 2020; or
  • A Member joined or renewed in March 2020, membership will now be valid through until 30 September 2021.

PLEASE NOTE: This extension supersedes any previous ad-hoc extensions given over and above the twelve (12) month membership and this will only be extended for a maximum of six (6) additional months:

  • A member joined in April 2020 with a 15-month membership validity (usual 12 months + 3 months extension given during purchase), membership will now be valid through until 31 October 2021, as opposed to 31 July 2021.

Yes, the Stay Plus complimentary night benefit will also be extended for a maximum of six (6) months, aligning with the validity of your membership extension.

Yes, the 6-month extension will also be applicable to eligible members with Accor Plus Supplementary and Discovery memberships.

The extension will take place automatically by 31 May 2020. Members will then be able to view their new membership expiry date in their member profile when they log on to their account via accorplus.comall.accor.com or the Accor All app.

No, there will be no reissuance of a new physical Accor Plus membership card – the new membership expiry date will only be reflected on your digital card via the Accor All app.

Yes, eligible members will also have all unused Accor Plus member benefits extended for a maximum period of six (6) months, according to the duration of your membership. This also applies to any unused Member for a Day certificates (MFAD).

Yes, all unused vouchers will be extended according to the duration of your membership and valid for redemption at the hotels. For eligible members in the Pacific, both your Wine and Breakfast vouchers will be extended for six (6) months, i.e. new expiry date will be 30 June 2021, as opposed to 31 December 2020.

Members will need to present their physical or electronic version of the voucher or certificate together with their digital card hosted on the Accor All app that reflects the new membership expiration date for verification.

All members are encouraged to download the Accor All app in order to fully utilise the Accor Plus member benefits from the extended membership. Issuance of a Temporary Letter will only be granted on a case-by-case basis.